At AHF, we stand behind our product. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.
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WHAT ARE INELIGIBLE PRODUCTS FOR A RETURN?
  • The frontal lace was cut or damaged
  • The original packing or product was altered
  • The item was worn or sprayed with any hair styling products
  • The made-to-measure product

Cancellation

  • There is no fee for cancellations on orders placed within 48 hours.
  • Any cancellation for orders placed on our website after 48 hours will incur a 10% restocking fee.
  • Any cancellation for orders placed on our website after 1 week will incur a 30% restocking fee.
  • Any cancellation for orders placed on our website after 4 week will incur a 50% restocking fee.

Returns (if applicable)

  • We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. 
  • Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Stock hair systems

  • Can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.
  • If the base size or hair length we cut for you is incorrect, please send in photos first to prove it.
  • Goods must be returned within 30 days after you receive them.
  • We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services.
  • You will be responsible for the hair systems until they reach us.

Custom hair systems

  • If it is faulty, we will repair. If it is irreparable we will make a replacement system.
  • You must provide photos and/or videos that demonstrate fault.
  •  Can only be returned if unworn and unaltered by you.
  •  Goods must be returned within 30 days after you receive them.
  •  Refunds can be claimed if unworn and unaltered by you.
  •  Refund attracts 50% service fee.
  •  In order to cover labor and material costs, if you cancel a custom order before you recieve it, you will only recieve a 50% refund.
  •  If you order a wrong custom made hair system by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, extra cost will be charged accordingly.
  •  You will be responsible for the hair systems until they reach us.

REPAIR ORDERS
What repair service covers:

  • Professional Cleaning
  • Remove glue and other residue from base
  • Mending base tears
  • If you have a PU base, we will brush on a new layer of PU.
  • Lace front change
  • Edges fray over time, replacement achieves a more natural look.

Accessories

Refunds can only be issued if the packaging is unopened and the hair system is unused and unaltered (no cutting, no trimming, no dying of the hair system).

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us. at info@aurumhairfashion.com.
  • Please contact our customer service at info@aurumhairfashion.com to get the return address.